Non-Defective Returns
We will accept returns on non-defective products returned for credit or exchange based on the value of the item at the time when the RMA was issued, but we will not be able
to refund shipping and handling fees. The return must be completed within 14 days from the shipment
date, and you will be responsible for the return shipping cost to Memory
Unlimited. We suggest that you use a
return shipping method that issues tracking numbers, so that you can ensure that the item is safely
returned to our Returns Department.
We will impose a 25% restocking fee per item
on all non-defective returns with no exception.
Defective returns
Defective returns will be accepted for exchange or repair, at our discretion, within
14 days from the
shipment date. If you place a replacement order for the same product or a similar product of higher value,
we will refund the shipping fee, handling fee and sales tax (if applicable) on the original order, and
Memory Unlimited will pay the return freight.
If you do not make a replacement order, we will still refund the shipping fee, handling fee and sales tax (if
applicable), and Memory Unlimited will pay the return freight.
In either case, after 14 days from the shipment date, the terms of the manufacturerÕs warranty apply (if
any).
Return Procedures
All returns must have a Return Merchandise Authorization
number (RMA). To request an RMA number, Please complete the
Return Request page.
The RMA number
will be emailed to you within 24-48 hours. RMA numbers are valid for
ten business days after issue. Your RMA number(s) must appear clearly on the shipping label of the return
shipment. Affix a label to the box: PLEASE DO NOT MARK THE BOX ITSELF IN ANY WAY.
In the case of any product(s) returned for any reason, the returned item(s) must be 100% complete, in
original and re-salable condition, with all packaging, manuals, registration card(s), accessories and
software. We reserve the right to refuse a return on any product that does not meet these requirements.
Shipping charges are not refundable, with the exception of orders incorrectly shipped by
Memory Unlimited After you obtain
your RMA number, ship your returns to the following address:
Memory Unlimited
62 Maxwell
Irvine, CA 92618
|
